Reset password - forgot your password

1. Go to the Powerpay Logon page.

2. Enter your Company Number and User ID.

3. Click Continue.

4. Click the “Forgot your password?” link.

5. Enter your email address associated with your Powerpay account.

6. Click Submit.

   Powerpay validates your email. After validation, you will receive an email with a link to complete the password reset process. If you do not receive this email, check your junk mail folder.

7. Open your email from [email protected] and click your one-time password reset link.

   Important: The password reset link expires after 15 minutes. Be sure to click the password reset link right away when you receive your email. If the link expires before you reset your password, you will need to request your password again by clicking the “Forgot your password?” link on the second Powerpay Logon page.

8. A Powerpay login page opens. Enter the answer to your Personal Verification Question.

9. Click Submit.

   Note: After three incorrect attempts your account will be disabled. If your account becomes disabled, follow the process here to re-enable your user account.

10. Enter and confirm your new user password.

11. Click Continue.

    Your password reset is complete. You will receive a confirmation email that the password was successfully changed.

12. Click Continue and login with your new password.